At Fantaci, we are committed to ensuring that your products are delivered to you efficiently and securely. Please review the following details regarding our delivery process:
- Shipping Regions: We currently deliver across Australia. Unfortunately, we do not offer international shipping at this time.
- Processing Time: Orders are typically processed within 2-3 business days after purchase confirmation. Custom-made or special order items may take longer to process, depending on the product specifications.
- Delivery Time: Delivery times vary depending on your location:
- Shipping Fees: Shipping fees are calculated based on the size and weight of your order, as well as the delivery location. Shipping costs will be displayed at checkout.
- Order Tracking: Once your order has been dispatched, you will receive an email confirmation with tracking information to follow your delivery’s progress.
Delivery Conditions:
-A signature may be required upon delivery. If no one is available to sign, your parcel may be taken to the nearest depot for collection.
-Please ensure that the delivery address provided is accurate and accessible during delivery hours.
Damaged or Missing Items: If your items arrive damaged or incomplete, please contact us within 48 hours of receiving your order to arrange for a replacement or resolution.
- Delays: While we strive to ensure timely delivery, unexpected delays may occur due to external factors such as weather conditions or courier issues. We appreciate your understanding and will do our best to keep you informed in such cases.
