Cart
0
Fantaci Interiors Pty Ltd (“Fantaci”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with us, including through our website, social media platforms and lead enquiry forms.
1. What information we collect
We may collect personal information including, but not limited to:
-
Name
-
Email address
-
Phone number
-
Project location
-
Information related to your enquiry (such as project type, scope, timing, plans or inspiration images)
This information may be collected when you:
-
Submit an enquiry through our website
-
Complete a lead form on platforms such as Facebook or Instagram
-
Contact us by email, phone or other communication channels
2. How we collect personal information
We collect personal information directly from you when you provide it voluntarily.
We may also collect limited information automatically when you visit our website, such as:
-
IP address
-
Browser type
-
Pages visited
This information is collected using cookies and similar technologies to help improve website performance and user experience.
3. Why we collect your information
We collect and use personal information for purposes including:
-
Responding to enquiries and consultation requests
-
Discussing custom cabinetry and joinery projects
-
Providing design, quoting and project-related information
-
Managing client relationships
-
Improving our services, website and marketing effectiveness
-
Meeting legal and regulatory obligations
We only collect information that is reasonably necessary for our business activities.
4. Marketing communications
We may contact you regarding your enquiry or project.
We do not send unsolicited marketing communications.
If we send marketing communications in the future, you will always have the option to opt out.
5. Disclosure of personal information
We may disclose personal information to trusted third parties where reasonably necessary, including:
-
Service providers who assist us in operating our business (such as IT, CRM or marketing platforms)
-
Contractors or consultants directly involved in your project
-
Legal or regulatory authorities where required by law
We do not sell or rent your personal information to third parties.
6. Storage and security of information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure.
Information may be stored electronically using secure systems and platforms.
While we take reasonable precautions, no data transmission over the internet can be guaranteed as completely secure.
7. Accessing and correcting your information
You may request access to personal information we hold about you, or request that it be corrected if it is inaccurate, incomplete or outdated.
Requests can be made by contacting us using the details below.
8. Cookies and analytics
Our website may use cookies and third-party analytics tools to:
-
Understand how visitors use our website
-
Improve functionality and content
You can adjust your browser settings to refuse cookies if you prefer.
9. Complaints
If you believe we have breached your privacy or mishandled your personal information, you may contact us using the details below.
We will take reasonable steps to investigate and respond to your complaint.
10. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
UP IMPORT AND EXPORT PTY LTD (Trading as Fantaci)
Email: hello@fantaci.com.au
Website: https://fantaci.com.au
11. Changes to this policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.