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Continue ShoppingWelcome to the FANTACI website, which is provided to you by Up Import and Export Pty Ltd trading as FANTACI (ABN 65 621 480 215) (“FANTACI”, “we”, “us”, “our”).
Your use of this website is governed by the policies, terms, and conditions (“Terms”) set out below, so please read them carefully.
These Terms, together with any other policy in relation to the supply or return of goods that is made available on our website from time to time, form the whole of the agreement between you and FANTACI in respect of your use of the website and any purchase of goods from FANTACI (“Goods”) made through the website.
Your use of this website indicates your acceptance of these Terms and any other applicable policy. To the extent that any inconsistency arises between these Terms and a separate policy in relation to the supply or return of goods that are published on our website, that policy will apply. These Terms will otherwise supersede and replace any subsequent terms or conditions provided by you or on your behalf to us in connection with an order for Goods you make through our website (“Order”), whether or not such terms or conditions are signed by FANTACI.
FANTACI reserves the right to make changes to this website and these Terms at any time. By ordering or registering on any of our websites you grant us the right to add your contact details to our database and use them to contact you regarding your Order, shipping, and other products or promotions. From time to time we may contact you about offers and new products. You can easily be removed from our subscriber list by either unsubscribing via a link in any email you receive from us, or by contacting our Customer Support at hello@fantaci.com.au.
This website is for your personal use unless otherwise approved by FANTACI.
You are free to simply browse our website to learn more about us and what we do. You should carefully consider whether this website and the products we provide are suitable for your needs, and get independent advice if you need it.
Whether or not you register for an account, you must not (without FANTACI’s express permission):
If we believe that you have not complied with these Terms or any other agreement with FANTACI at any time, we may immediately cancel any Order, terminate your access to this website, or restrict your use of the website, and you agree that we may do so without prior notice to you and without liability to you or anyone else.
If you wish to buy Goods, you may first be required to create an account on our website.
You are responsible for your use of this website, and you must not give your account details to anyone else. If someone else accesses this website using your account details, then you are also responsible for use of the website by that person. If you believe your account has been or may be accessed by an unauthorised user, it is your responsibility to update your account details and to notify FANTACI immediately of any potential security breach or fraudulent activity. Although we will not be liable for any loss you suffer as a result of unauthorised use of your account, you will be liable for any loss we suffer (except where the unauthorised use or access was outside your reasonable control).
Nothing in these Terms affects the ownership of any words, images, or other materials that you post or submit to the website or otherwise provide to us, or post to a public forum or social media channel in connection with us, an Order, or Goods (“Content”), if any. By providing Content to us, you:
We may edit, modify, delete, remove or take down any Content within our possession or control that we believe (in our sole discretion) is in breach of these Terms or is otherwise unlawful, without notice to you and without us incurring any liability. We are under no obligation to monitor or moderate any Content. The opinions expressed in any Content are the opinions of the provider of that Content and do not constitute opinions of or representations made by FANTACI.
The website and everything on this website (excluding your Content) is either owned by us or is licensed to us. This includes: (i) the design, compilation and look and feel of this website; (ii) all copyright, trademarks, designs and other intellectual property displayed on or incorporated into the website; (iii) all intellectual property rights subsisting in the Goods; and (iv) all other trade marks, logos, business names, or domain names used in connection with the website and our business (unless otherwise stated) (Together, “FANTACI IP”).
Subject to your compliance with these terms, we grant you a non-exclusive, revocable, world-wide, royalty-free licence to access, use, and download the FANTACI IP only for the limited purpose of accessing and using our website, including communicating with us and buying our Goods or services.
You must not copy, reproduce, adapt, transmit or distribute any of our content or use the FANTACI IP in any way not expressly permitted in these Terms (or otherwise allowed by law). All rights in the FANTACI IP are strictly reserved to FANTACI and its licensors and nothing in these Terms creates an assignment in respect of the FANTACI IP.
5. ACCEPTANCE POLICY
Your receipt of an Order confirmation, in electronic or any other form, does not signify our acceptance of your Order, nor does it constitute confirmation of our offer to sell Goods to you. A contract will not be formed between FANTACI and you for the purchase of goods until you receive a shipment confirmation email from us. FANTACI reserves the right to, by written notice to you at any time after receipt of your Order but before shipping confirmation is provided, decline your Order for any reason or supply less than the quantity of Goods ordered.
FANTACI is a supplier of furnishings, internal and external materials and finishes and will accept Orders from resellers, dealers, exporters, wholesalers, or other customers who intend to resell the products offered by FANTACI by contacting our Customer Support at hello@fantaci.com.au, the website is otherwise for use by individual retail consumers only.
6. PRICING & PAYMENT
7. ORDER CANCELLATIONS
If you notify us before Goods have been dispatched, FANTACI may, but is not obligated to, accommodate Order cancellations. If items have been shipped, FANTACI reserves the right to refuse Order cancellation or charge a reasonable cancellation fee should we be able to request the return of the package from our delivery service. Apart from the foregoing, an Order cannot be cancelled once placed by you.
8. CHANGE OF ADDRESS
The shipping address for your Order is shown in the checkout and on your Order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only be made before the Order is shipped. FANTACI cannot accommodate all address change requests. FANTACI takes no responsibility for Orders shipped to an address provided by you that is incorrect or invalid and is not liable for any loss, cost, expense, or damage arising from an Order being shipped to such an address.
9. PRIVACY
Any personal information you provide to FANTACI will be collected, used, stored, and disclosed for the purpose of processing your Orders, providing information about our products or services, and communicating with you as a member of the FANTACI customer community and otherwise in accordance with applicable law.
10.DELIVERY
The delivery times provided by FANTACI are estimates only. You are not relieved of any obligation to accept delivery of or pay for Goods because of a delay in delivery. FANTACI will make all reasonable efforts to deliver the Goods to you at the time and on the date agreed as the delivery date, however, time is not of the essence under these Terms and, except where FANTACI has an obligation under the Australian Consumer Law, FANTACI is not liable for any failure to deliver or delay in delivery for any reason including, without limitation, where an event beyond our reasonable control occurs (such as a result of any strike, trade dispute, fire, tempest, theft, breakdown, or similar). You agree that FANTACI is not liable to you for any cost, expense, loss or damage arising out of such a delay in delivery or a failure in delivery.
If the option for customer pick-up is available for Goods you wish to order, pick-up can be arranged from our Melbourne warehouse at no additional cost to you. FANTACI is not liable to you for any failure to collect the Goods or delay in collection when you elect to pick up Goods from our Melbourne warehouse yourself. If you fail to collect the Goods within a notified collection period, FANTACI may (at our election) ship those Goods to your nominated contact address at your cost, or refund payment received in respect of the Goods, in which case we cannot guarantee that replacement Goods will be available.
11.FAULTY PRODUCT RETURN, REFUND, OR REPLACEMENT
If you have received a product which you believe is faulty, please contact our Customer Support to arrange a refund, replacement or repair at hello@fantaci.com.au. If a Warranty applies to your product (see clause 12 – Warranties of these Terms), that Warranty applies in addition to your rights under the Australian Consumer Law as contemplated below, and does not replace or exclude any of those rights.
Returned products must be in as new condition (except to the extent they are faulty) and sent to the return address indicated on your Order or shipping confirmation. We do not accept responsibility for lost items.
For all furniture and decor products, we will happily exchange or refund your item for change of mind within seven days of the delivery date, provided the item and its packaging are in original, complete and undamaged condition. Any Goods returned outside of this period or returned damaged or soiled (unless faulty) will not be replaced, refunded, or returned to you.
Where Goods have a defect, FANTACI may (at its sole discretion): (i) refund the Price paid for the Goods (including a partial refund); (ii) replace the Goods; (iii) have the Goods repaired; or (iv) pay the cost of having the Goods replaced or repaired (see clause 16 – Our Liability to You for more detail).
The FANTACI returns policy (as set out here or elsewhere on our website) does not seek to limit your rights and FANTACI’s rights and obligations under the non-excludable provisions of the Australian Consumer Law (contained in Schedule 2 of the Competition and Consumer Act 2010).
12. CONSUMER GUARANTEES
FANTACI products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. See clause 11 – Faulty Product Return, Refund, or Replacement.
FANTACI Additional Guarantees
Safety and quality are priorities for us in supplying any FANTACI product. We love our products, and believe you’ll love them too, which is why we guarantee we will provide you with a repaired or replacement product, refund, or store credit for inherent materials or manufacturing defects as follows:
Furniture
Interior Products
These FANTACI Additional Guarantees apply in addition to, and do not replace, limit, or exclude, other rights and remedies that might be available to you as a consumer under the Australian Consumer Law.
These FANTACI Additional Guarantees apply in addition to, and do not replace, limit, or exclude, other rights and remedies that might be available to you as a consumer under the Australian Consumer Law.
Warranty Details & Limitations
How to Make a Claim
If you wish to make a claim under the FANTACI Additional Guarantees, you must lodge a warranty claim either online or by calling or emailing us:
13. TITLE AND RISK
Risk in the Goods will pass to you once the Goods depart from FANTACI’s Australian warehouse or showroom, unless otherwise agreed in writing.
Title in the Goods will remain with FANTACI and pass to you only on payment of the Price, as well as all other amounts owing to FANTACI by you, in full. You will hold the Goods (including where they have been converted or changed by any process) as bailee and agent for FANTACI unless and until payment in full is received.
This promotion is eligible to customers who are new customers (who have not purchased in the past) and is not applicable to shipping costs. A promotion code is provided by email once subscribed. This 0ffer is single-use only and must be used in a single checkout process. This promotion cannot be used in conjunction with any other offer or promotion unless stated.
FANTACI does its best to provide current and accurate information on the website but things sometimes change, and so we may need to update or remove statements and representations made on the website from time to time.
The website will usually be available 24 hours a day, seven days a week. Sometimes, however, the website may be unavailable while we conduct maintenance, or for technical or other reasons. We will try to give you notice before any planned outages, and keep interruptions to a minimum, but we are not responsible for any delay, loss, or other damage you might suffer as a result of any error or interruption in accessing our website.
This website uses cookie technology in order to provide information and services to website visitors. Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes and are a necessary part of facilitating online transactions. Most web browsers are set to accept cookies. Cookies are useful to estimate our number of users and determine overall traffic patterns through our website. If you do not wish to receive any cookies you may set your browser to refuse cookies, however you will not be able to take full advantage of the services available on our website.
You are not allowed, without our prior written consent, to frame, deep link, mirror or retransmit any part of the website or its content, or quote or use whole or parts of the website or its content in a third-party website. If you are interested in linking to our website, please contact us at [insert email address].
This website may contain links to other websites which are owned by third parties, such as our partners and supporters. These links are provided solely for your convenience and are not an indication that FANTACI endorses the products or services that are provided by that website. When accessing third party sites and using those products and services you agree and undertake to do so at your own risk.
We do not promise that the content on this website (or your access to it) will be uninterrupted or error‑free, that any defects will be corrected, or that the website or content are free of viruses or any other harmful components. We make no promises regarding correctness, completeness, reliability or otherwise regarding your access to the website or your use of it. We are not liable to you for any loss claimed or incurred by you or others as a result of any lack of availability.
FANTACI and its related entities will not be liable to you, whether in contract, tort (including negligence) or otherwise for any economic loss, loss of profit, business, goodwill, revenue, customers, capital, reputation, data, anticipated savings or benefits or any other damages such as indirect, incidental, special, punitive, consequential or similar damages arising from your use of this website or its content or services, or from the purchase or supply of any Goods.
Subject to the non-excludable provisions of the Australian Consumer Law (contained in Schedule 2 of the Competition and Consumer Act 2010) and any other non-excludable term implied by law, this website and all of FANTACI’s Goods and services are provided on an “as is” basis without warranties of any kind (save as expressly provided by us in writing), and FANTACI excludes all warranties, representations, and liability of any kind (including in negligence) in connection with the website, or any goods or services advertised or offered for sale via the website. To the maximum extent permitted by law, where any liability of FANTACI cannot be excluded, we limit that liability (at our election):
You are liable and solely responsible for:
(a) any Content you submit via the website;
(b) your breach of any person’s intellectual property rights (including those of FANTACI or its manufacturers and suppliers);
(c) your breach of these Terms or any other agreement with us; and
(d) your breach of any applicable law.
You agree to indemnify FANTACI (including our directors, officers, employees, contractors, assigns, and related bodies corporate) (“Indemnified Parties”) from and against any and all claims (including in negligence), liabilities, costs, expenses (including legal fees) and loss suffered or incurred by the Indemnified Parties and arising in any way from any of the matters set out in paragraphs (a) – (d) above.
We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defence of such claims.
Please feel free to 1300 000 688 if you have any questions about these Terms.
Last updated: April 2019